| 1. |
|
What is RemoteSysInfo? |
|
|
RemoteSysInfo is a tool for gathering
hardware and software information from a local or remote
computer. |
| |
|
|
| 2. |
|
How do you connect to a remote computer
from RemoteSysInfo? |
| |
|
Click on File>Manager
Computers menu. This will
present you with a "Manage Computers" dialog box.
Add / Browse the desired Computers to the list with their
corresponding administrator user name and password. Later
close the dialog to come back to the main dialog and choose
the computer you want to connect to from the Computers combo
box list. |
| |
|
|
| 3. |
|
How do you connect to a local computer
from RemoteSysInfo? |
|
|
In the "Manage Computers" dialog,
add a computer by the name LOCALHOST or LOOPBACK or the
NETBIOS computer name itself. Select the above given name in
the main dialog box and you are connected to the local
computer. |
| |
|
|
| 4. |
|
I'm presented with an "Access denied"
error message when I connect to a remote computer. Why is it
so? |
| |
|
Please check the user name & password that
you have provided are correct. You must provide a username
and password with essential privileges to connect to a
remote computer to gather the information. Quick check the
following.
- Check if the firewall is allowed to bypass WMI.
- Check if remote WMI access is allowed in the Group
Policy Editor.
- Check if the WMI service is running in the remote
computer.
- In Vista above machines, you may have to disable the
UAC to enable remote access.
Refer WMI
Troubleshooting steps for more information. |
|
|
|
| 5. |
|
My remote PC is not protected with
a password. How can I connect to this computer? |
| |
|
You cannot connect to a remote computer if
it is not protected with a password. Provide a new password
for the computer and try again. |
| |
|
|
| 6. |
|
How do I add new computers to
RemoteSysInfo? |
|
|
Go to Manage Computers from
File>Manage Computers. Provide a common administrator user
name and password in the corresponding boxes. Click on the
"Browse..." button. This will list out all the computers in
your network. One can add new computers manually by
providing the computer name in the box provided and by
pressing the 'Add' button. Note: If there are more computers in your
network than the number of licenses you have registered for,
only the first licensed number of computers will be listed
out.
One can edit the User Name or Password of each of the
individual computers by clicking on the corresponding boxes
provided.
|
| |
|
|
| 7. |
|
How many computers can I add
to an evaluation version of RemoteSysInfo? |
|
|
You can add up to a total of 10
computers to the PC list during the evaluation period. When
you click the Browse button in Manage Computers dialog box,
the first 10 computers in your network will be added to the
computers list. |
| |
|
|
| 8. |
|
Which all exporting formats
are currently available for RemoteSysInfo? |
|
|
You can export to limited width
text file format, comma separated value (.CSV) format and to
HTML format in the present version of RemoteSysInfo. All
these reports can easily be imported to an Excel Style Sheet
file (.xls) or to an access database (.mdb) or to any other
desired formats. |
| |
|
|
| 9. |
|
Can I connect to a remote PC
running on Windows Vista or Windows 7 with UAC enabled in
it? |
|
|
Yes you can, provided you change
a setting in the registry of the Vista PC to enable this.
Open Regedit.exe, open the location
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\system,
add the DWORD value name
LocalAccountTokenFilterPolicy, and set it's value
to 1. Refer
WMI Troubleshooting,
UAC and WMI steps for more information. |
| |
|
|
| 10. |
|
Can I gather the information
from all the computers in my network simultaneously? |
|
|
Yes, you can gather the desired
amount of information from the desired list of computers
either to a single file or to one file per computer and in
the desired format. It is that simple! |
| |
|
|
| 11. |
|
Can I get the list of
installed software or products from a remote computer using
RemoteSysInfo? |
|
|
Yes, you can retrieve the
information of all the installed software from a remote PC
using RemoteSysInfo. |
| |
|
|
| 12. |
|
How can I get a printable
report of all the problematic devices in my network? |
|
|
In the Full Export dialog, tick
the PCs you want to get the information from, from the left
pane. Then, from the right pane tick the 'Customized>Problem
Devices'. Choose the 'Single File' report option. Choose the
desired format. Click on 'Export Selected' button and
provide the file name, and that is it. |
| |
|
|
| 13. |
|
What does Remote Task Manager
in RemoteSysInfo do? |
|
|
Remote Task Manager monitors the
running processes of a remote PC in real time. You can
terminate a process by right clicking on the process and
choosing the 'Kill Process' option. |
| |
|
|
| 14. |
|
What does Remote Service
Manager in RemoteSysInfo do? |
| |
|
Together with monitoring the
services of a remote PC, Remote Service Manager helps you
manage the services. By right clicking a service you can
Start or Stop or Pause a service running in the network PC.
You can also change the start-up mode of the service. |
| |
|
|
| 15. |
|
How can I export computer
information reports? |
| |
|
There are 2 options available to exports the
reports to a file, Quick Export and Full Export. You can use
either of these features to export the reports to a file.
In Full Export reporting option, you can select the hardware or software
item of your interest to export the information to a file. All the
information of a computer can be exported to an html, comma
separated or text file file format on
a single mouse click.
|
| |
|
|
| 16. |
|
How fast is RemoteSysInfo? |
|
|
RemoteSysInfo is usually very
fast. However there could be many factors that affect the
speed of information gathering using RemoteSysInfo like your
network speed (for e.g.:- Wired LAN is much faster than
Wireless LAN), the amount of information you gather, the
OS, Processor and Memory power of the remote
computer etc. |
| |
|
|
| 17. |
|
How is RemoteSysInfo licensed? |
| |
|
Licensing is based on the number of
computers from which you want to gather the information. You may not
distribute the license or licensed copy. You have to
purchase a license for each copies of RemoteSysInfo. Any
number of users are free to use the licensed copy on a
computer. |
| |
|
|
| 18. |
|
What are the limitations for the
evaluation version? |
| |
|
Evaluation version may contain
some non-informative texts in your exported reports. Evaluation version also doesn't support Advanced and
Very Advanced level selection. You can gather information
from up to 25 computers in an evaluation version of
RemoteSysInfo. It's limited to run for 30 days only. |
| |
|
|
| 19. |
|
How do you uninstall RemoteSysInfo? |
| |
|
You can uninstall the software from the
Add/Remove programs in the Control Panel. An uninstaller
shortcut is also available from the Windows Start menu
groups. |
| |
|
|
| 20. |
|
How can I purchase RemoteSysInfo? |
| |
|
You can purchase RemoteSysInfo
online through our website.
Purchase RemoteSysInfo Online
You can send us an email to
sales@workmoment.com
to find other various options available to purchase the
software or click on the following link.
Other Payment Options |
| |
|
|
| 21. |
|
How do I register the
software? |
| |
|
Once the purchase is verified, a
license key will be sent to you to the email id you have
provided during the purchase process. You can apply the
license key information in the Register dialog box to register the
software. |
| |
|
|
| |
|
|
